FAQ
Welcome to the KAHU K9 Training FAQ section! Here, you’ll discover answers to common questions about our services and policies. If you need more information, feel free to reach out.
General FAQ’s
Who is your trainer?
Rochelle Strooh is a certified graduate of the Canine Instructor Academy, with a solid background in obedience training and behaviour modification. Dedicated to CPD (Continued Professional Development), she regularly advances her skills through respected organisations such as the Dog Training College and No Bad Dogs.
Rochelle follows a balanced, relationship-focused approach rooted in clarity, fairness, and results. As a PRAMA trainer (Positive Reinforcement with Minimal Aversives), she believes in rewarding good choices while ensuring there are appropriate consequences for unwanted behaviours. Her methods are tailored, thoughtful, and designed to support both dog and owner in building lasting, respectful communication.
What is PRAMA training?
PRAMA stands for Positive Reinforcement and Minimal Aversives. This approach is primarily rooted in positive reinforcement—rewarding behaviours we want more of—while also recognising the value of fair and minimal consequences when boundaries are tested. Drawing from all four quadrants of operant conditioning, this method provides dogs with clear feedback, helping them make better choices while maintaining trust and understanding.
Where do you operate?
We proudly serve the Merton area, including Wimbledon Village, Wimbledon, Raynes Park, and surrounding neighbourhoods. Travel further afield is available on request and may incur an additional charge.
What payment methods do you accept?
We securely process payments via Monzo. All payments must be made in advance to secure your booking. Receipts are available on request.
What is your refund policy?
As a small business, we do not offer refunds. All sessions go ahead in all weather conditions. Only the trainer may cancel or reschedule in the event of severe illness or official weather warnings.
Do you offer ongoing support?
Absolutely! We support you through social media platforms, sharing tips, blogs, and newsletters. Rochelle is also available on WhatsApp for any questions and loves receiving updates on your progress.
Do you provide training reports?
Yes, for our 3-4 hour home consultations, we offer a detailed training report with video content to highlight key learning points. Please allow about a week for us to prepare this comprehensive report.
What's included in the 7-week foundation class?
Our foundation class, held on Monday or Thursday evenings, covers essential skills like loose lead walking, recall, and impulse control. Designed for all ages and breeds, including rehomed and rescue dogs, we help build confidence and teach life-saving commands.
How can I refer a friend?
Our referral rewards program offers a two-tiered discount structure to encourage word-of-mouth marketing. Vouchers are handed out in person at classes or 1:1 sessions.
Do you offer virtual training sessions?
We don’t currently offer virtual training, but watch this space—it’s something we’re planning to introduce in the near future.
How can I schedule a consultation or session?
We offer a free 30-minute phone consultation to ensure compatibility, discuss availability, and set expectations. Book through our online Google Calendar link, and we’ll call you at the scheduled time. For more detailed information or if your question wasn’t answered here, don’t hesitate to reach out via email, WhatsApp, or through our social media platforms. We’re here to help!
Foundation Class FAQ's
What's included in our 7-week foundation class?
Our 7-week foundation course is designed to build real-life skills, confidence, and connection between you and your dog. This small group class (maximum of 6 dogs) ensures personalised attention and plenty of hands-on support.
Throughout the course, we focus on key behaviours and everyday obedience, including:
Loose lead walking
Reliable recall
Leave, stay, and wait commands
Down (settle)
No jumping up
How to play with your dog in a way that builds trust and focus
Handling your dog—and helping them feel comfortable being handled by others
You’ll also learn about dog nutrition, basic dog law, and how to set your dog up for long-term success.
Open to dogs of all breeds, ages, and backgrounds—especially rescues—this course gives you the tools to navigate the real world with clarity, calm, and confidence.
What is the Course Schedule?
Our foundation course combines one virtual session with six in-person classes to give you and your dog the best possible start.
Week 1: Virtual Meet & Greet (via Google Meet)
We begin with a relaxed but informative online session to get to know each other and cover the essentials before training begins. You’ll receive a Google Meet link the day before. In this session, we’ll discuss:
The basics of UK dog law every owner should know
Park etiquette and managing your dog in shared public spaces
Recommended training equipment and how to use it correctly
An introduction to canine nutrition and feeding choices
What to expect from the course and the foundations of our training philosophy
This gives you the knowledge and confidence to make the most of your in-person sessions.
Weeks 2–7: In-Person Training Sessions
Each week, we meet in person to focus on practical obedience, problem-solving, and relationship-building skills that carry over into everyday life.
What should you bring to class?
- High-value treats (small, soft, smelly!)
- Water bowl
- Regular lead (no extendable leads)
- Poo bags
- Comfortable shoes
- Training treat pouch (optional)
- Settle mat or dog bed
Is there parking?
What is the class size?
Limited to 6 dogs for tailored attention and care.
Who are the Trainers?
our lead trainer is Rochelle Strooh, a certified instructor and behaviour specialist dedicated to practical, effective training grounded in continued professional development (CPD). Rochelle is supported by one of her carefully selected trainees, who brings fresh perspective and enthusiasm under Rochelle’s close supervision.
Together, they ensure each session is safe, structured, and tailored to meet the needs of both dog and handler.
Who can join?
Our doors are not only open to puppies but to all ages and breeds. We embrace rehomed and rescue dogs, helping them grow in confidence, trust and master essential commands.
Are aggressive dogs allowed in group classes?
What may be considered "aggressive" can vary depending on individual perspectives. If you feel your dog requires special care and attention, please reach out to discuss their specific needs. We have tailored strategies to accommodate dogs with behavioural challenges and ensure a safe, positive experience for everyone.